ANCHORSIDE.COM PRIVACY POLICY
At Anchorside Printing, we value our customers’ trust and
respect your privacy. The following includes general information
about our privacy policy and applies to all U.S. transactions (at
our plant, through our catalog businesses, or on our Internet web
sites). When we refer to "Anchorside", we are referring to
this website (anchorside.com) and to Anchorside Printing and their
affiliates and subsidiaries.
U.S. PRIVACY POLICY
Types of personal information we collect
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We collect and store personal information that you give us when
you shop at one of our stores, register on our website, complete an
application, request a catalog, place an order, enroll in a
promotional or rewards program, call us, or send us a letter or e–mail.
This information may include your name, mailing address, e–mail
address, telephone number, fax number, credit card number and
expiration date, and other optional demographic information.
Information Collection and Use
Anchorside.com is the sole owner of information collected on this
site. We will not sell, share, or rent this information to any
outside parties, except as outlined in this policy. We collect and
store personal information that you give us when you register on our
website, complete an application, request a catalog, place an order,
enroll in a promotional or rewards program, call us, or send us a
letter or e–mail. We collect information from our customers to
process orders and better serve you with pertinent information, such
as order confirmations and order status updates. Information
collected includes your name, shipping address, billing address,
telephone numbers, fax numbers, e-mail address, and payment
information such as your credit card number and expiration date. If
you elect to sign up with anchorside.com, we also require you to
submit a username and password of your choice for your future access
to your account information. To safeguard that your user name and
password remain confidential, DO NOT share this information with
anyone. If you elect to receive our newsletter or special
promotions, your contact information will be used for the delivery
of these items.
How we
use and share personal information
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We use the personal information we collect to process your
orders, identify you within our systems, contact you if we have
questions about your order and notify you about new services or
special promotional programs. Most of the information collected in
the registration process will be used to process orders. During the
order process, you will have to provide financial information such
as your credit card number, expiration date, money order, wire
transfer or check information. This information is used for billing
purposes and to fulfill your order. We may use this information in
questionnaires to measure your satisfaction with the various
products and services provided by Anchorside. If we have trouble
processing an order, we will use this contact information to get in
touch with you. To properly process your credit card information, we
must share your personal and financial information with the merchant
bank for authorization and approval. This process is protected by an
enhanced security system. See the Security section below for more
details on security measures and procedures. We do not share your
personal and financial information with any third parties, except
those specified in the Sharing section of this policy.
We share your personal information within the Anchorside family of
businesses and with third parties that perform services for us or on
our behalf. These functions may include order fulfillment, package
delivery, marketing assistance, postal and e-mail delivery, customer
service, data analysis, and credit card processing companies. The
third parties we contract for these purposes have limited access to
your personal information and may not use it for other purposes.
FedEx Corporation
942 South Shady Grove Road
Memphis, TN 38120
1-800-GO-FEDEX
www.fedex.com
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta , GA 30328
United States
www.ups.com
US Postal Service Headquarters
475 L'Enfant Plaza, SW
Washington DC
1-800-ASK-USPS
www.usps.com
We may share your information when, in our judgment, we believe
it is necessary or appropriate to prevent fraud, injury, or harm to
persons or property, to protect our rights or the rights of others,
to comply with applicable laws and regulations, or as otherwise
required by law. We limit the scope of the information provided to
third parties, and we allow its use only for the purposes for which
it was disclosed. As our business continues to evolve, we may
acquire or sell business units or subsidiaries. Customer information
is one of the business assets that would be transferred in these
types of transactions. In such a situation, your personally
identifiable information would only be used in a manner consistent
with our pre-existing Privacy Notice.
When you order products from Anchorside you may be asked to
provide contact information or personal information that will be
integrated into the final product. Anchorside uses this information
to fulfill your order. If you have ordered a custom product from
Anchorside we may save the information you have provided so that you
may make any necessary changes, quickly reorder or design a new
product. Anchorside may use the information you have provided when
ordering a custom product to gather aggregate information on the
popularity and marketability of certain product designs or design
features.
We reserve the right to disclose your personally identifiable
information as required by law and when we believe that disclosure
is necessary to protect our rights and/or comply with a judicial
proceeding, court order, or legal process served on our Web site.
Special information
for anchorside.com shoppers
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Cookies
We customize certain Web page content based upon your browser type
and other information provided by our cookie. If you choose to
reject the cookie, you can still browse our store but will be unable
to use the shopping cart to buy merchandise. The Anchorside.com
shopping cart cannot function without cookies enabled so that the
necessary information to process your order is retained. If you
disable cookies, Anchorside.com will be unable to accept your online
order. We will not share any personally identifiable information
provided by this cookie with any third party. We will, however, link
data stored in cookies to the personally identifiable information
you submitted while on our site. This allows us to personalize your
shopping experience and discern user preferences to evoke
subconscious feelings of familiarity and assurance.
Log Files
We use IP addresses to analyze trends, administer the site, track
user movement, and gather broad demographic information for
aggregate use. We do not link IP addresses to personally
identifiable information, and we do not distribute or share IP
information with any third parties.
Children
Anchorside.com does not sell products for purchase by children.
Youth-oriented products are sold for purchase by adults only. If you
are under the age of 18, you may only use Anchorside.com in the
presence of a consenting parent or guardian. We will not knowingly
or intentionally collect personal information via the Internet from
children under the age of 13. Anchorside.com is committed to
protecting the welfare and privacy of children.
For your convenience, our website may contain links to the sites of
affiliates, manufacturers, and other companies. Please keep in mind
that these sites are not under our control and we are not
responsible for the privacy practices of the companies that run
them. If you shop on one of these sites, we encourage you to locate
and familiarize yourself with the applicable privacy policy.
How to
let us know about your preferences
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Confirmations & Proofs
Certain email communications are necessary to fulfill your order.
These include order acknowledgements, proofs, invoices, order
tracking information and follow-up.
Special Offers
Our special email offers are sent only to customers who grant
Anchorside.com permission to send them such information.
To honor the privacy of our users, we offer the option to not
receive these types of communications. At the time of your order,
you may opt to not receive special offers and news by clicking the
appropriate field. Furthermore, all special offers are sent via
e-mail and include an opt-out link if you no longer wish to receive
special offers and news. Customers might still receive intermittent
updates on products, services, specials or Anchorside.com news.
Please reference the Choice/Opt-out section below for further
details on how to be removed from our mailing list should you choose
to be removed.
Q. How can I contact Anchorside.com?
A. You may contact us using any of the following options:
- Send an e–mail to us at sales@anchorside.com
- Call us toll–free at 1–800–865-5235
- Fax us at 1-219-836-9130
- Write to us at Anchorside Printing, P.O. Box 9306, Highland,
IN 46322.
Q. I don’t want to receive marketing materials. What should
I do?
A. To remove your name from our marketing lists, please follow the
instructions noted below.
- E–mail – Click on the “unsubscribe link” located in
all of our promotional e–mails (Requests to opt out of
promotional e–mails will be honored within 10 business days.)
- Postal Mail, Fax and Telephone – Call, write, or send an e–mail
to Anchorside.com, using the contact information provided above.
When submitting a request by telephone or mail, please be sure to
include all of the contact information you have ever used or
provided to Anchorside.com even if it is no longer current,
including:
- All e–mail addresses
- All telephone numbers
- All names and addresses, including city, state, and zip code
You may continue to receive direct mail or catalog mailings after
you have asked us not to send them. This can occur due to timing
delays in updating applicable computer systems or due to incorrect,
out of date or duplicate contact information. If that happens to
you, call us.
Q. I’d prefer not to have my name and postal mailing address
shared with other companies for marketing purposes. What should I
do?
A. Nothing. We do not share, sell or rent our customer lists to
anyone for marketing purposes.
Accessing and amending personal information
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important that our databases are accurate and current. To review and
make any appropriate changes or deletions to information about you,
please contact us in one of the ways provided above.
Our approach to
security
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maintain reasonable physical, technical, and procedural measures to
limit access to personal information to authorized individuals with
appropriate purposes. Portions of our web site are a “Secure Site”
recognized by Thawte, a leading computer network security company.
If you believe that someone has improperly used personally
identifiable information about you or has made purchases that you
did not authorize, please contact us immediately.
Security
Anchorside.com takes precautions to protect its customers'
information. When you submit sensitive information via the website,
your information is protected both online and offline. Our policy is
to treat all files, documents and data submitted by our customers
with the utmost care and confidentiality. As with all electronic
transactions, however, the security of your information can never be
100% guaranteed. For security purposes, all files submitted to
Anchorside for printing will be deleted from our web servers after
48 hours.
When our registration/order form asks you to enter sensitive
information (such as your credit card number), that information is
encrypted and is protected with the best encryption software
currently available in the industry - SSL. Anchorside.com uses the
most advanced form of SSL software available: 128-bit encryption by
Thawte. To learn more about SSL, follow this link www.thawte.com.
Access to all of our users' information is restricted.
Anchorside.com operates in a secured and locked facility. Only
employees who need the information to perform a specific job are
granted access to personally identifiable information. Your
financial information is deleted from our servers and hard copy
records upon completion of your order. For future transactions, you
will be required to re-enter your information.
All Anchorside.com servers, including web servers and database
servers, are housed and maintained in secure locations. Access to
the database is strictly monitored and protected from outside
access. We do not store personally identifiable information on
public web servers.
If you have any questions or concerns about Anchorside.com's
security practices, you can send us an email at sales@Anchorside.com.
Correction/Updating/Reviewing Personal Information
We do not store your personal information on our servers other than
for the purpose of fulfilling the current order you are placing. You
must have your username and password in order to access your
"pen name" account. In the event you forget both your
username and password, please contact our customer service
department for assistance.
Choice/Opt-out
For customers who wish to opt-out and stop receiving Anchorside.com
special offers and related news, Anchorside.com provides several
ways to do so. Users who no longer wish to receive our newsletter or
promotional materials may opt-out of receiving these communications
by un-checking the "permission to send" field when
processing their orders. They may also send e-mails to
sales@Anchorside.com with a request to be removed. Finally, they may
use the link provided in all Anchorside.com communications to
automatically unsubscribe.
Policy changes
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If we decide to change our Privacy Policy, we will post those
changes to this privacy statement, the homepage, and other places we
deem appropriate so that you are aware of what information we
collect, how we use it, and under what circumstances, if any, we
disclose it. We reserve the right to modify this privacy statement
at any time, so please review it frequently. If we make material
changes to this policy, we will notify you here, by email, or by
means of a notice on our homepage.
If you have opted out of receiving communications from
Anchorside.com, you will still be able to view news of policy
changes at www.Anchorside.com. Otherwise, you may e-mail us at
sales@anchorside.com or call us toll free at (800) 865-5235 to ask
our customer service department about changes and updates.
The Privacy Policy contained herein became officially effective
January 1, 2007.
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